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Frequently Asked Questions

Get answers to common questions below, if you still have more questions feel free to call or contact us online.

  1. Are the LiveMedia tools included with a LiveMedia account?
  2. What streaming technology is powering LiveMedia?
  3. What video file format does LiveMedia use? Can I use my existing .wmv or .rm files?
  4. What audio file format does LiveMedia use? Can I use my existing .mp3 files?
  5. How do I get my video and audio files to the media server?
  6. Do the LiveMedia tools work with another streaming media service?
  7. Is LiveMedia Macintosh Compatible?
  8. What version of the Macromedia Flash Player does LiveMeda require?

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Question:

Are the LiveMedia tools included with a LiveMedia account?

Answer:

Yes! The entire LiveMedia toolset; Dashboard, Library, Broadcast and Recorder are all included with ANY LiveMedia plan.

Question:
What streaming technology is powering LiveMedia?
Answer:
LiveMedia uses Macromedia Flash Media Server (formerly known as Flash Communication Server) to bring the highest possible quality video to the broadest audience of any other streaming media solution.
Question:
What video file format does LiveMedia use? Can I use my existing .wmv or .rm files?
Answer:
LiveMedia uses the .flv format allowing your video to be viewable out-of-the-box to 89.2% of internet users without the need for additional plug-ins.

Just about any file format can be converted to .flv with third party applications. Macromedia Flash Professional 8 and Sorenson Squeeze for Flash can both perform the necessary conversion.
Question:
What audio file format does LiveMedia use? Can I use my existing .mp3 files?
Answer:
Yes and yes, LiveMedia uses the .mp3 format for audio files. If you already have .mp3 files you simply need to upload them via the LiveMedia Dashboard.
Question:
How do I get my video and audio files to the media server?
Answer:
In the LiveMedia Dashboard component you will be able to upload your video files effortlessly.
Question:
Do the LiveMedia tools work with another streaming media service?
Answer:
No, the tools are only compatible with the LiveMedia Streaming service and as such are only available with a LiveMedia account.
Question:
Is LiveMedia Macintosh Compatible?
Answer:
Yes, the entire LiveMedia toolset is Mac and PC compatible. LiveMedia uses the widely available Macromedia® Flash® Player to play video and audio files natively on both Mac and PC.
Question:
What version of the Macromedia Flash Player does LiveMeda require?
Answer:
LiveMedia requires the Macromedia Flash Player 8 due to required support of the new On2 VP6 codec. A Comparison of the old and new codec can be found here: http://www.on2.com/

 

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